View GO dashboard

The GO Dashboard tab provides an overview of your customer verification activities and performance metrics. This central view displays key statistics, journey outcomes, and module performance. This helps you monitor and optimise your customer journeys.

Upcoming sections will examine the key metrics on the dashboard, as well as other performance metrics presented on this page.

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Key metrics

The dashboard displays five key metrics at the top:

• Number of journeys: Shows the total number of active journeys in your organisation that have been executed.
• Journey sessions: Displays the total number of distinct executions that have been initiated within the journeys.
• Completed sessions: Shows how many journey sessions have reached a final decision point.
• Completion rate: Presents the percentage of journey sessions that successfully completed the verification process. This metric helps you understand overall system effectiveness and user experience.
• Average time: Shows the mean duration for journey completion in seconds.

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Total journeys by delivery mode

This is a chart that shows you the split in journey sessions between preview and production over time.

• Preview: Number and percentage of journeys running in preview.
• Production: Number and percentage of journeys running production.

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Journey decisions

Journey decisions present a horizontal bar chart that provides insights into a journey evaluation decision. It shows you all the journeys with an evaluation decision and the most encountered decisions in percentage.

For instance, you can see if Decision: Reject is the most common evaluation in your journey.

Rather than showing static decision data, this interface lets you define how different verification outcomes, for example, Decision: Accept, should be grouped across time periods. This enables you to analyse evaluation decision rates and identify trends in your verification decisions.

To do this, navigate to the list of dropdowns on any of the decisions and select any of the available evaluation options.

After selecting your options, you see comparative metrics of the decision outcomes. These metrics show how decisions from the current time period compare to decisions from the previous time period, based on your configuration of the control tab.

For example, consider the Decision: Accept list option shown in the image above. When you select this option, the system displays all decisions that match your acceptance criteria, such as:

• Accept
• Decision: Accept
• Any other acceptance evaluation/criteria you’ve defined on your GBG GO platform.

The comparative metrics then show the number of accepted decisions from each time period. In this case, May 2025 versus June 2025, revealing a 450% increase in Accept decisions between these periods.

The evaluation options available in the dropdowns correspond to the evaluation names configured in your GBG GO platform.

For example, if you have configured an evaluation called Document Accepted in your journey, it appears as a selectable option in the decision dropdown menus shown in the screenshot above.

You can customise and configure evaluation outcomes to your preference on the GBG GO platform. To learn more about configuring evaluations. Read Set up evaluation.

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Drop offs over time

This is a line graph that tracks user abandonment during the verification process. The Drop offs over time chart shows:

• User abandonment patterns across different time periods
• Trends in user completion behaviour

You can see journeys that ended in a timeout, which means the user did not complete the journey successfully. For example, this could happen when a user doesn’t submit requested additional documents within the required timeframe.

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Module usage

This is a bar chart that provides insights into the performance and use of verification modules. You can see the commonly used modules.

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Number of modules

It displays the count of distinct verification modules currently in use across your journeys.

Each active module displays its own performance chart, showing:

• Execution frequency over time
• Usage patterns

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Average journey duration over time

This tracks how journey completion times change over time. You can drill further into this time frame by clicking on the arrow buttons at the top-right of the Average journey duration over time chart, as shown in the image below.

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Module average duration

Shows the mean execution time for each module type. You can see the modules that take longer to complete. This enables you to identify both slow and fast performing modules.

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Module executions over time

This is a line chart showing module execution frequency over time.

This visualisation helps you:

• Track usage patterns and trends.
• Identify peak usage periods.

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Journey sessions by customer country

The dashboard includes a world map visualisation showing the geographic distribution of your users. This feature helps you:

• Understand your user base geography
• Identify regional usage patterns
• Plan for localisation requirements

If your organisation has users from multiple countries, hover over each country on the map to see the number of journey executions from that location.