View error insights
The Error Insights tab provides an analysis of errors occurring within a customer’s journey. It helps you identify, track, and resolve technical issues, system failures, and processing errors that impact verification performance and user experience.
Key metrics
The top section displays three main error tracking indicators:
- Journey sessions with errors: Shows the total number of journeys that encountered one or more errors during execution.
- Error count: Displays the total number of individual errors recorded across all journey sessions.
- Journey error rate: Presents the percentage of journey sessions that experienced errors.
Errors encountered during journey session
This detailed table provides comprehensive error tracking organised by specific error occurrences and their context.
- Journey name: Identifies which journey workflow generated the error
- Date: Shows when the error occurred
- Journey error stage: Indicates whether errors occurred during journey or module execution
- Variant name: Specifies which module variant was executed when the error occurred
- Error: Provides the specific error message in JSON format
- Error count: Shows how many times this specific error occurred
Errors by journey stage
This is a pie chart that provides a visual breakdown of where errors occur within the verification process.
Monthly errors by journey stage
This is a bar chart displaying error trends across different time periods, organised by error stage.
Ranked variant error occurrences
This is a horizontal bar chart that displays error frequency analysis for different module variants. This ranking helps you identify which module variants generate the most errors.
Variant errors by journey name
This table provides journey-specific error analysis with filtering capabilities. The interface includes a variant selection list:
Choose a module or variant name to view the analysis and see how many errors occurred in a variant. You can also select one or more variants to view total error counts displayed by journey name. This helps you identify which journeys have higher error rates for specific variants.