GBG provides regional support options to ensure customers receive timely assistance across different geographical areas. The support ticket submission system is designed to route your inquiries to the appropriate support team based on your region.
Data retention is managed in GBG GO platform settings. Set global or specific periods for different data types. Set a global retention period that applies to all data types. You can also set specific retention periods for different data categories like personal information and identity documents. See the settings documentation for more details.
Ensure your temporary password is reset before authenticating an API. See our authentication and error handling documentation for more details.
Identity verification confirms users are who they claim to be through data matching and document verification. Fraud prevention detects suspicious patterns indicating malicious intent, even with seemingly valid identities. GBG GO addresses both with various specialized modules.
Implement adaptive verification with GBG GO’s routing capabilities, starting with basic steps and adjusting based on risk profiles. Begin with data verification, then route users based on confidence scores. High scores for approval, medium scores for document verification, and low scores for document and biometric checks.
