This glossary provides definitions of key terms used in GBG GO to help you understand the platform and its features.

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Account management

The section in GBG GO where users with the correct permissions can manage team members, assign roles, reset passwords, and configure API access.

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Admin users

Users with administrative access in the GBG GO platform. They can add other users, manage roles, departments, and more.

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API access

A feature that allows authorized users to generate API credentials for integrating GBG GO with external systems.

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Customer journey

A defined workflow in GBG GO that guides users through verification processes, including identity checks and fraud detection.

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Evaluation

A key decision-making step in a journey where a customer is accepted, rejected, or flagged for manual review based on verification results. These decisions can be configured to meet specific business rules and compliance requirements.

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GBG GO

A platform for designing and managing customer verification workflows.

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Investigation

A GBG GO feature for investigating submitted customer data.

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Journey builder

The interface in GBG GO where business users design and configure customer journeys by adding modules, setting routing conditions, and defining evaluation rules to create customized journeys.

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Journey templates

Pre-configured workflows designed for specific industries or use cases to help users quickly set up customer journeys.

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Module

A functional component within a journey, such as data verification, fraud detection, or evaluation. Module results are known as outcomes. These outcomes can be configured to meet specific business needs and compliance requirements.

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Modules and variants

  • Modules perform specific tasks within a journey (e.g., ID verification).
  • Variants are different versions of a module configured for specific regions, compliance rules, or business needs (e.g., “US Data Verification”).

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Preview environment

A test environment where journeys can be validated before being published to production.

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Production environment

The live environment where published customer journeys are actively used by real customers.

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Routing

A mechanism that determines how users move through a journey based on predefined conditions (e.g., verification results, fraud risk scores).

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Schema

A structured format that defines the required data fields for a journey’s API integration. The schema updates dynamically based on the modules included in a journey.