The Journey Decision tab provides an analysis of final journey evaluation decision patterns across your customer journeys. This tab only includes statistics for journeys that end with an evaluation step. It does not include outcomes from journeys that end with modules or variants.

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Key metrics

The top section displays four main decision performance indicators:

  • Journey sessions: Shows the total number of journeys executed.
  • Journeys ended: Shows the total number of journeys that have ended, regardless of the journey status, for example, complete, error, timeout.
  • Journeys ended successfully: Shows the number of journeys that were completed with a complete status. This excludes other statuses for completed journeys, such as error or timeout.
  • Journey success rate: Shows the proportion of journey sessions that completed successfully without errors or timeouts.

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Final evaluation decisions

This table provides a detailed analysis of the final evaluation decision.

The table displays decision performance data with the following structure:

  • Journey name: Name of the journey evaluated
  • Decision: Final journey decision
  • Date: Timeframe for decision data
  • Total: Total number of final decisions in a specified timeline

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Overall journey decisions

This donut chart provides a visual summary of all final verification decisions.

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Journey sessions

This line chart displays the number of final decisions per journey.

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Monthly journey decisions

This section tracks decision pattern changes over time. On the bottom-left of this section you have the option of choosing a different journey, through the Select a journey list.