Overview

GBG GO’s Analytics feature helps you understand how your journeys perform in real-time and over time. In Analytics, you can track key metrics such as:

• Journey completion rates
• Error patterns
• Module performance
• User behaviour across different verification steps

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Access Analytics

To access the Analytics dashboard, follow these steps:

1. Log in to GBG GO.
2. Click Analytics in the left sidebar.
3. Select the analytics view you want to explore from the top navigation tabs.

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Analytics tabs

The Analytics interface includes eight main views, each focusing on different aspects of journey performance.

• GO Dashboard: Provides a high-level overview of your verification activities.
• Journey Insights: Focuses on journey-level performance and outcomes.
• Module Outcomes: Provides detailed insights into individual verification modules.
• Journey Decision: Focuses on final evaluation decision patterns.
• Error Insights: Helps you identify and resolve issues in your verification workflow.
• Time Spent Per Module: Lets you see the average execution time per module.
• Journey drop offs: Lets you review incomplete journeys to understand why users abandoned the process or why journeys timed out.

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Adjust display controls

The Analytics dashboard features a control panel for each tab that enables you to adjust the display and timeframe for each interface. You’ll find the following controls common among tabs:

• Date aggregation level
• Timeframe
• Delivery mode
• Journey name

Click on the Reset to original dashboard button at the top of the Analytics page to revert to default settings. You can also click the undo button to go back to the previous configuration. See the screenshot below.

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Change date aggregation level

Follow these steps to change how analytics data is grouped and displayed on the interface, across time periods.

1. Click on the Controls panel at the top of the Analytics interface and locate Date aggregation level.
2. Click the drop-down arrow next to Month (or current selection) to open the aggregation options.
3. (Optional) Click on the search bar to filter using keywords.
4. Select your preferred aggregation level:
   • Day: Groups data by day.
   • Week: Groups data by week.
   • Month: Groups data by month.

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Change timeframe

Follow these steps to set the date range for all analytics data.

1. Click on the Controls panel at the top of the analytics interface and locate Timeframe.
2. Click the Timeframe field to open the date range configuration options.
3. Choose your date range method by selecting one of two radio button options:
   • Relative date range: Use dynamic date ranges that update automatically.
   • Last 30 days: Automatically sets the date range to the last 30 days.
   • Absolute date range: Set fixed start and end dates.
4. Configure relative date settings:
   • Select the Relative date radio button to use dynamic timeframes.
   • Click the Relative by list to view the available timeframe options:
     • Years
     • Quarters
     • Months
     • Weeks
     • Days
5. Select any of the radio buttons under the Relative by list to choose your relative timeframe. If you chose the Months timeframe for example, select any of the options:
   • Previous month: Data from the month before current
   • This month: Data from the current month only
   • Month to date: Data from start of current month to the current day
   • Next number of months: Specify how many months forward to include
6. (Optional) Set the number value if you selected Last number of months or Next number of months. Enter your desired number in the input field (example; 12 for 12 months).

7. Configure exclusions using the Exclude previous list:
   • Select None to include all data in the previously specified range.
   • Select Months to exclude previous months from the analysis.
   • Select Weeks to exclude previous weeks from the analysis.
   • Select Days to exclude previous days from the analysis.
8. (Optional) Select the Absolute date range radio button to set fixed dates using the date picker fields.

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Filter by delivery mode

Follow these steps to filter analytics data by specific deployment environments.

1. Click on the Controls panel at the top of the Analytics interface and locate Delivery mode.
2. Click the Delivery mode list to open the environment filtering options.
3. Select delivery modes using the checkbox options:
   • Select all: Choose all available delivery modes.
   • PRD: Include production environment data.
   • PRE: Include preview/staging environment data.

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Filter by journey name

Follow these steps to filter analytics data by specific journey names.

1. Click on the section at the top of the Analytics interface and locate Journey name.
2. Click the Journey name list to open the journey filtering options.
3. (Optional) Click on the search bar to filter using keywords.
4. Select journey names using the checkbox options.

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Common options in Analytics tabs

You can view summary data and download the CSV files for each of the metrics in every Analytics tab.

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View summary data

To view summary data for each metric in the Analytics tabs, follow these steps:

1. Hover over any of the metric tables and then click the three dots that appear.
2. Click View summary data.

A window opens, displaying the data summary. This feature is particularly useful for viewing detailed data behind graphs and visualisations, such as line graphs showing total module transactions and usage statistics.

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Export to CSV

To export the data from any of the Analytics tabs to a CSV file, follow these steps:

1. Hover over any of the metric cards and click on the three dots that appear.
2. Click Export to CSV.

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Export tables to Excel

To export the data from any of the Analytics tabs to an Excel file, follow these steps:

1. Hover over any of the tables and click on the three dots that appear.
2. Click Export to Excel.

The exported file will include the same level of data aggregation currently displayed on the interface. For example, if you expand a table by clicking on the expand (+) and collapse (-) icons as shown in the screenshot below. You get the same level of data aggregation in your Excel file. If you haven’t expanded columns by clicking the (+) sign, the exported data remains aggregated. You can expand or collapse columns and rows as needed before exporting. This controls the level of detail in your Excel file. Another way to do this is by right-clicking on a column, for example, the Journey name column and selecting Expand to reveal aggregated details of another column. You can choose to expand all the columns or a specific column. Additionally, you can collapse a column, sort by journey name and or sort the order of the columns by Ascending or Descending. You can also pin and unpin the Total row by clicking on the three dots that appear at the top right of a table and clicking Unpin totals for rows.

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Maximizing and minimizing metric cards

To enhance the view of each metric card:

1. Hover over a metric card using your cursor.
2. Click on the maximize icon shown in the screenshot below.

This gives you an enhanced view of the metric card. You can also minimize by clicking the minimize button at the top-right of the maximized page.