Evaluation is used to introduce decision points in a journey, determining what happens based on verification results. It is part of the Routing category in GBG GO.

Evaluation allows you to:

  • Define rules for accepting, rejecting, or flagging users.
  • Automate decisions based on verification outcomes, risk scores, or compliance requirements.
  • Route users to different paths depending on the conditions you configure.

When you open Routing in the Browse and add modules section, you will see the Evaluation module, which is used to create these decision points.

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Add evaluation to your journey

Evaluation is used within Routing to determine the next step based on verification results.

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How to add evaluation:

To add evaluation:

  1. Open your journey in the journey editor.
  2. Click Browse and add modules in the left sidebar.
  3. Select the Routing category.
  4. Inside Routing, select Evaluation and then click Add to journey.
  5. Connect the Evaluation module to the previous step in the journey.

Once added, Evaluation displays three default decision paths:

  • Decision: Accept – The user is approved and moves to the next step.
  • Decision: Reject – The user does not meet the criteria and exits the journey.
  • Decision: Manual Review – The user is flagged for additional checks.

Evaluation decisions are based on the previous module’s output. Ensure the conditions align with your journey requirements.

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Configure evaluation rules

After adding the Evaluation module, you must define conditions that trigger different decisions. Properly configuring Evaluation ensures that users follow the correct verification process without unnecessary rejections.

To configure evaluation decisions:

  1. Click the Evaluation module inside your journey.
  2. Click Configure decisions to open the decision settings.
  3. Click Add decision to create a new condition.
  4. Select a match condition from the dropdown, such as:
    • Verification Passed (e.g., “User successfully verified”)
    • Verification Failed (e.g., “Document check failed”)
    • Fraud Score (e.g., “User flagged as high-risk”)
  5. Click the + icon to add multiple conditions if needed.
  6. Define an outcome for each condition:
    • Accept – The user continues to the next step.
    • Reject – The user is removed from the journey.
    • Manual Review – The user is flagged for further verification.
  7. Click Save to apply the decision logic.

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Example use case

A customer uploads an identity document for verification:

  • If the document is valid, they move forward.
  • If the document is flagged as fraudulent, they are rejected.
  • If the document is unclear, they go to manual review.

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What’s next?

After configuring Evaluation, you need to publish your journey.