Log in to GBG GO

To access GBG GO, you need a user account created by the GBG internal team. Once your account is created, then you will receive a welcome email with login credentials.

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First-time login

When your account is created, a temporary password is set for you. You must change this password the first time you log in.

Follow these steps to log in for the first time:

1. Go to the GBG GO sign-in page. Click on Customer Sign In.
2. Enter your email address and click Log in.
   
3. Enter the temporary password from your welcome email.
4. You will be prompted to set a new password. Enter and confirm your new password.
5. Click Submit to save your new password and access the GBG GO dashboard.

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Setting up multi-factor authentication (MFA)

Once you have confirmed your new password, you will be prompted to set up multi-factor authentication. To set up authentication, follow the steps below:

1. Click Setup and select any of the available authentication options:
   • Voice: Receive a phone call with a passcode to authenticate.
   • Email: Receive an email with a passcode to authenticate.
   • Authenticator App: Use an authenticator app such as Google Authenticator to authenticate.
2. Log in to your account again once you’ve authenticated.

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Logging in after the first time

Once your password has been updated, follow these steps to log in:

1. Go to GBG GO sign-in page.
2. Enter your email address.
3. Enter your password and click Log in.
4. If your credentials are correct, you will be directed to the GBG GO dashboard.

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Reset your password

If you forget your password, then you can reset it from the login page.

1. Click Forgot your password? on the login screen.
2. Enter your email address and submit the request.
3. Check your email for a password reset link.
4. Click the link and enter a new password.
5. Confirm your new password and submit the request.
6. Log in with your new password.

A recovery token is sent to your email to verify your identity before you can reset your password.