In the GBG GO journey builder, modules and evaluations include default outcomes and decisions when first added to a customer journey. For example, evaluation nodes include these default decisions:
  • Decision: Accept
  • Decision: Manual review
  • Decision: Reject
You can map, rename, configure and customise these default outcomes and decisions to match your business use cases. This guide walks you through the process of configuring module outcomes in GO.
Outcomes refer to module results. Decisions refer to evaluation results.
Configuring module outcomes involves:
  • Adding more outcomes to a module
  • Renaming an outcome
  • Adding outcome rules
  • Adding subgroups to an outcome

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Add an outcome

In a module, you can add as many outcomes as needed to ensure a strong verification process based on your use case. Follow the steps below to add a new outcome.
  1. Select a module.
  2. Click Configure outcomes.
  3. Click Add outcome. A new outcome appears at the bottom of the window. You can now build outcome rules in the provided query builder.
If none of the decisions are met during a verification process, the default outcome is No warning signals. You cannot select a different default outcome.

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Change outcome name

Renaming outcomes helps you identify and manage them more easily, especially when you are working with multiple modules or complex journeys. Follow the steps below to configure a module outcome name.
  1. Select a module.
  2. Click Configure outcomes.
  3. Click Rename outcome next to the outcome you want to rename.
  4. Type the outcome name of your choice into the text input field.
  5. Click Done.

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Add outcome rules

Outcome rules define what happens in a module when specific conditions are met during customer verification. Think of them as if-then statements, for example, in a Document Classification module, you could configure an outcome that works like this: If Document Classification result is Document Classified, then the module result is Document Classified. Follow the steps below to add additional module rules.
  1. Click Add rule next to an outcome.
  2. Select and configure an outcome from the outcome list.
Rules can evaluate different criteria depending on the module type. Use the lists after following the steps above to explore available options for your specific module.

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Add subgroup to outcome

A subgroup allows you to build nested conditional logic within your outcome rules. They let you group conditions together and apply different logic operators to each group. Subgroups allow you to build logic to create better outcome conditions to fit your use case. Follow the steps below to add a subgroup to an outcome.
  1. Click Add sub group. A subgroup appears at the bottom of the outcome.
  2. Configure module subgroup outcomes.

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Preview existing outcomes

As a user, you can preview existing outcomes that were previously configured. This allows you to view default and pre-configured module outcomes before adding the modules to the customer journey. Follow the steps below to preview existing outcomes:
  1. Select a module.
  2. Click on any empty part of the journey builder canvas. The preview button then appears.
  3. Click Preview outcomes.
You can then preview the existing outcomes.

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Edit existing outcomes and subgroups

As a user, you can make edits and configurations to existing outcomes. Follow the steps below to edit existing modules.
  1. Select a module.
  2. Click Configure outcomes.
  3. Edit the outcome and subgroup parameters as needed. For example, in a Name Match module, you can change the match type from All Match to Any Match using the list. Then, you can modify the rule from Does name match to Match score. You can then set a match score to be equal to 80.
These configurations determine the outcome result. In the example above, the settings would trigger a successful IsNameMatch outcome when the conditions are met.

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Delete outcomes

Click the delete icon to remove an outcome or rule from a module.