The GBG GO Investigation portal allows you to export detailed customer session information as a PDF. This is great for record-keeping, compliance reporting, or sharing with stakeholders outside the GBG GO platform. The exported PDF includes comprehensive session data from all tabs, including:
  • Processing modules
  • User data
  • Documents
  • Biometrics
You can track PDF exports in the Audit Log tab, where each download is recorded with a timestamp and user details.

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Export a session to PDF

To export a customer session:
  1. Log in to your GBG GO account.
  2. Click Investigation. The investigation portal opens.
  3. Click the Session ID of the session that you want to export. The session details page opens.
  4. Click Export in the top-right corner of the page. The Export session dialog appears.
Export Session Pn
  1. Click Export to PDF. The PDF file downloads to your device automatically.