Overview

Investigation is a feature in GBG GO that allows you to review and monitor customer identity information submitted during journey execution. The Investigation portal can be used to identify potential fraud patterns based on data provided by customers and take appropriate actions on suspicious activities. For example, a customer has gone through the journey designed in your GBG GO journey builder, but you need to investigate further into their submitted information to ensure the verification is legitimate before making a final decision. The Investigation feature allows you to:

• Review all submitted information.
• Examine document images.
• Validate identity claims.
• Check for potential fraud signals that might not have been automatically detected during the initial verification process.

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Switch between environments

GBG GO provides two separate environments for Investigation:

• Production environment Contains live customer verification sessions.
• Preview environment: Contains test verification sessions.

To switch between environments, click either the Production Environment or Preview Environment tab at the top-left side of the page. For more information about environments, refer to Publish journey.

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Switch between regions

The GBG GO platform allows you to switch between different geographical regions when investigating customer verification sessions. This feature enables you to access region-specific customer data based on where their verification was processed. For more information about regional endpoints, refer to the API reference overview documentation.

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Available regions

The region selector in the top-right corner of the Investigation dashboard provides access to verification data processed in different geographical locations:

• EU region 1: Verification data processed through European Union endpoints.
• US region 2: Verification data processed through United States endpoints.
• AZ region 3: Verification data processed through Australia/New Zealand endpoints.

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Switch regions

To change the active region:

1. Click the region list in the top-right corner of the Investigation dashboard.
2. Select the desired region. The dashboard then displays sessions from the selected region.