Investigate
View details of a customer session
In Investigation, you can view the session details of each session ID. Here, you can view user data, trust scores, and reasons for decisions (example, a reject decision).
To view detailed information about a verification session, click the Session ID of any session you’re investigating. The session details page opens, displaying comprehensive information for your review.
Here is a list of some possible module outcomes:
You can further investigate each module by expanding the module section. After expanding a module section, you’ll see a breakdown of individual data point matches that contributed to the overall verification outcome, for example, “Name + DOB Matches >=1: true”.
To see additional details on each module:
Below are the common tabs you will find in the module detail interface:
View processing modules and outcomes
To view the modules that are processed in a session, navigate to the Processing tab. Here, you see the processed modules and their outcomes, as well as the module execution sequence of the customer’s journey. The processing tab provides a visual representation of the verification journey, including:- Start of journey: Beginning of the verification process with a timestamp.
- Verification steps: Individual modules that processed the customer’s information.
- End of Journey: Completion of the verification process with a timestamp.
The verification steps shown reflect only the modules that were executed during the journey. If a journey ended early due to failure or other reasons, some modules from the original journey design might not appear in the results.
- Match: The customer’s provided information successfully matched against trusted reference data sources.
- Extraction Successful: The system has successfully pulled the required data from the submitted document.
- Success: A positive result for a specific verification step or module within the larger journey. Unlike the overall “Decision: Accept” which applies to the entire verification process, “Success” typically appears alongside individual verification components.
- Low risk: Risk assessment algorithms have evaluated the verification data and determined minimal likelihood of fraud or misrepresentation.
- Review: The system has flagged this verification for human examination.
- Can Not Confirm Age: The system was unable to definitively verify that the customer meets the required age threshold.
These outcomes are determined by how the module was configured.
- Click the down carrot at the right end of each module.
- Click More details.
The tabs available depend on the module type. For example, the document classification module has different tabs compared to the Document Extraction module.
Document classification module tabs
Document classification module tabs
These tabs are specific to the Document Classification module:
- Results: Displays a list of module outcomes and values. The Results tab for document classification shows a summary of:
- Module results: The module classification result, for example, Document Classification Result is Document Classified.
- Module outcome: Final module outcome, such as Document Classified. You also see other related data, such as the module status.
- Document classification: The classification result of the processed document. For example, a submitted document can be classified as a Passport or a Driver’s license. You also see other details such as the document type, country, and issuing authority.
- Extracted Images: Displays images of submitted documents processed for classification.
- Checks: Displays validation checks performed by the module. For example, signature, expiration, and document‑specific rules such as Blur: Passed or Quality: Good.
- Raw Response: Displays the technical data received from the verification process. The response is shown in a JSON format.
- Outcome Rules:Displays the rules that were applied or configured in the journey builder to determine the module outcome.
Document extraction module tabs
Document extraction module tabs
These tabs are specific to the Document Extraction module:
- Results: Displays a list of module outcomes and values. The Results tab for document extraction shows a summary of:
- Module Results: The module extraction result, for example, Document Extraction Result is Document Unsuccessful.
- Module outcomes: Final module outcomes, such as Extraction Successful or Can Not Confirm Age. You also see other related data, such as the module status.
- Identity: Customer details processed during journey execution.
- Extracted Images: Displays images from submitted documents processed for extraction.
- Structure: Displays the structural analysis of the extracted document, including fields such as name, date of birth, document number, and other relevant information. If, for example, the date of birth information is missing, you see Date of Birth: Not Present in the structure.
- Analysis: Displays the document analysis results where you can click into each field to see more details. For example, you can click on the FirstName field to see where the captured name was extracted from in the submitted document.
- Raw Response: Displays the technical data received from the verification process. The response is shown in a JSON format.
- Outcome Rules: Displays the rules that were applied or configured in the journey builder to determine the module outcome.
Document authentication module tabs
Document authentication module tabs
Document authentication module tabs
These tabs are specific to the Document Authentication module:- Results: Displays a list of module outcomes and values. The Results tab for document authentication shows a summary of:
- Module results: The module authentication result, for example, Number of Insignificant Checks Failed <= 5: Yes.
- Module outcomes: Final module outcome, such as Low Risk. You also see other related data, such as the module status.
- Module checks: The checks performed by the module, for example, Insignificant checks failed: 0.
- Extracted Images: Displays images from submitted documents processed for authentication.
- Validation: Displays the validation checks performed by the module, for example, Document validation was successful.
- Raw Response: Displays the technical data received from the verification process. The response is shown in a JSON format.
Liveness verification module tabs
Liveness verification module tabs
These tabs are specific to the Liveness Verification module:
- Results: Displays a list of module outcomes and values. The Results tab for liveness verification shows a summary of:
- Module results: The module liveness result, for example, Liveness Score >= 75: Yes.
- Processed inputs: Customer details processed during liveness verification.
- Score: Displays the liveness score calculated based on the submitted selfie or facial recognition data. The score is a numerical value (0-100) that indicates the level of confidence in the liveness verification.
- Raw response: Displays the technical data received from the verification process. The response is shown in a JSON format.
- Outcome Rules: Displays the rules that were applied or configured in the journey builder to determine the module outcome.
Facematch verification module tabs
Facematch verification module tabs
These tabs are specific to the Facematch Verification module:
- Results: Displays a list of module outcomes and values. The Results tab for facematch verification shows a summary of:
- Module results: The module facematch result, for example, Facematch Score >= 75: Yes.
- Processed inputs: Customer details processed during facematch verification.
- Score: Displays the facematch score calculated based on the submitted selfie or facial recognition data for comparison. The score is a numerical value (0-100) that indicates the level of confidence in the facematch verification.
- Raw response: Displays the technical data received from the verification process. The response is shown in a JSON format.
- Outcome Rules: Displays the rules that were applied or configured in the journey builder to determine the module outcome.
General module tabs
General module tabs
These tabs are present across every other modules:
- Results: Displays a list of module outcomes and values. The Results tab shows a summary of:
- Module results: The module authentication result.
- Processed inputs: Customer details processed during a journey execution.
- Raw Response: Displays the technical data received from the verification process. The response is shown in a JSON format.
- Module Outcomes: Displays a structured view of possible verification outcomes and which outcome was determined for this session.
The summary changes if a document module is selected.
The right sidebar provides a Jump between modules feature that allows you to quickly navigate between different steps in the verification journey.
View user data
To view a session submitted user data, navigate to the User Data tab. Here, you see:- Personal information provided by the customer
- Customer’s contact details
- Identification information
View documents and biometrics
To view a session submitted documents, navigate to the Documents & Biometrics tab. Here, you see:- Images of submitted identity documents
- Selfie or facial recognition data
- Document verification results
View audit log
To view a session audit log, navigate to the Audit Log tab. Here, you see:- Date and time of each logged action
- User who performed the action
- Specific action taken
- Additional notes or details about the action
You can change a verification decision directly from the module detail interface after reviewing a session.