View details of a customer session

In Investigation, you can view the session details of each session ID. Here, you can view user data, trust scores, and reasons for decisions (example, a reject decision).

To view detailed information about a verification session, click the Session ID of any session you’re investigating. The session details page opens, displaying comprehensive information for your review.

​

View processing timeline

To view a session processing timeline, navigate to the Processing tab. Here, you will see a timeline of the customer’s journey through the verification process:

• Start of journey: Beginning of the verification process with a timestamp.
• Verification steps: Individual modules that processed the customer’s information.
• End of Journey: Completion of the verification process with a timestamp.

Each module displays its outcome. Here is a list of some possible module outcomes:

• Match: The customer’s provided information successfully matched against trusted reference data sources.
• Extraction Successful: The system has successfully pulled the required data from the submitted document.
• Success: A positive result for a specific verification step or module within the larger journey. Unlike the overall “Decision: Accept” which applies to the entire verification process, “Success” typically appears alongside individual verification components.
• Low risk: Risk assessment algorithms have evaluated the verification data and determined minimal likelihood of fraud or misrepresentation.
• Review: The system has flagged this verification for human examination.
• Can Not Confirm Age: The system was unable to definitively verify that the customer meets the required age threshold.
• Decision: Accept: A positive final determination was made by the GBG GO platform after evaluating all verification checks in the customer journey.
• Decision: Reject: The final determination made by the GBG GO system based on the cumulative verification results. This outcome indicates that verification failures or risk indicators were significant enough to recommend against proceeding with this customer.

You can further investigate each module by expanding the module section. After expanding a module section, you’ll see a breakdown of individual data point matches that contributed to the overall verification outcome, for example, “Name + DOB Matches >=1: true”.

To see additional details on each module:

1. Click the down carrot at the right end of each module.
2. Click More details.

The system expands the view to display detailed information about the module’s execution. When you access module details, three information tabs appear:

• Results: Shows a summary of:
  • Module results: Breakdown of individual data point matches that contributed to the overall verification outcome.
  • Processed inputs: Customer details processed during a journey execution
• Raw Response: Displays the technical data received from the verification service, including request and response details with all parameters and values.
• Module Outcomes: Presents a structured view of possible verification outcomes and which outcome was determined for this session.

​

View user data

To view a session submitted user data, navigate to the User Data tab. Here, you will see:

• Personal information provided by the customer
• Customer’s contact details
• Identification information

​

View documents and biometrics

To view a session submitted documents, navigate to the Documents & Biometrics tab Here, you will see:

• Images of submitted identity documents
• Selfie or facial recognition data
• Document verification results

​

View audit log

To view a session audit log, navigate to the Audit Log tab. Here, you will see:

• Date and time of each logged action
• User who performed the action
• Specific action taken
• Additional notes or details about the action

For example, when you change a decision, you can see details of this action in the audit log.

Sort the audit log by date to review the sequence of events in chronological order.

You can also sort the audit log by clicking on the navigation arrows at the bottom of the audit log page to switch to the next pages, or click on the list to the right to select only the specified number of results you wish to see.