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Documentation Index

Fetch the complete documentation index at: https://docs.go.gbgplc.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

This quick start guides you through the following:
  • Log in to GBG GO dashboard.
  • Create your first customer journey.
  • Configure and publish your journey.
This guide walks you through designing and managing customer verification workflows on the GBG GO Journey builder. It introduces journey templates, routing, and evaluation logic. This guide isn’t exhaustive and doesn’t include detailed explanations of concepts.

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Before you start

Before completing this quickstart, make sure the following prerequisites are complete:
  • Your GBG GO organisation account has been created by GBG internal team.
  • You have received a welcome email confirming your account creation.
The login credentials for your GBG GO dashboard are different from your API credentials. The API credentials are separately provided by your GBG account manager. These credentials are used for programmatic access to the GBG GO APIs’ while the dashboard login is for the web interface.

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Step 1: Log in to GBG GO

This section guides you through accessing GBG GO for the first time.
  1. Navigate to the GBG GO sign-in page and then click Customer Sign In.
  2. Enter your email address and then click Log In.
  3. On the next screen, click Forgot your password? A recovery code is automatically sent to your email.
  4. Enter the recovery code and create your new password.
  5. Click Change password to complete the setup.
  6. Log in with your email and new password.
You are now logged in to the GBG GO dashboard and can begin creating customer journeys.

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Step 2: Create your first journey

This section guides you through creating your first customer journey. You can either start with a pre-configured template or create a journey from scratch.

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Option 1: Use a template

This is the fastest way to get started.
  1. Click the Create a new journey list.
  2. Select Explore templates.
  3. Browse through the templates.
  4. Select a template according to your use case.
  5. Review the template pre-configured settings and modules.
  6. Click Use this template to load it into the editor.
  7. Modify the journey by customizing modules, routing, and evaluation steps.
You now have a pre-configured journey that you can customise for your specific needs.

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Option 2: Create a journey from scratch

If you prefer to build a journey yourself:
  1. Click the Create a new journey list.
  2. Select API + hosted (latest) as the delivery method.
  3. Click the edit icon on the journey name at the top of the editor and enter a meaningful name, for example, “Age Verification - New Customers”.
  4. Click the Processing category to view the list of modules.
  5. Use the search bar to find specific modules, or browse through the list to find the ones you want to add. For example, search for Age Verification.
  6. Click the Age Verification module
  7. Click Add to journey.
The platform automatically generates an interaction group based on the domain elements the Age Verification module requires. You can view and customise the interaction group in the journey flow.

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(Optional) Step 3: Modify modules

This section shows you how you can modify your modules.
  1. Select a module on the Journey builder. The right sidebar shows the module’s default outcomes and settings. These are configurable based on your use case and business needs.
  2. Modify required fields such as:
    • Module outcomes
    • Module settings
  3. Add or remove modules.
  4. Add routing and evaluation logic to the modules.
Your journey is now available for publishing and testing in the preview environment.

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Step 4: Publish journey

This section shows you how to publish your journey. You can publish your journey to a preview or production environment.

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Publish to preview/sandbox environment

Click Publish to Preview in the Journey builder. You then get a confirmation message: Delivery deployed successfully. Next, click Dashboard to see:
  • Environment (Preview)
  • Version number
  • Resource ID
  • Last published
  • Schema for API integration
Your journey is now available for testing in the preview environment.

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Publish to production

  1. Click Dashboard.
  2. Click the Actions list.
  3. Select Publish to Production from the menu.
  4. Select the confirmation checkbox.
  5. Click Publish to production. You’ll receive a pop-up message saying, Delivery deployed successfully to production. In the dashboard, you can see:
    • Environment (Production)
    • Version number
    • Resource ID
    • Last published
    • Schema for API integration
Your journey is now live and ready for real customers.
The version number and Resource ID shown in the dashboard are required for API integration using either the API-first integration or Hosted journeys options.
A customer journey with the Age Verification module looks like this:
Journey Template Pn
GBG GO provides several modules that you can use to build your customer journeys. These include document and biometric verification modules, identity verification modules, PEPs and sanctions modules, and more. You can also configure module settings and outcomes to tailor the journey to your specific use case.

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Next steps

Now that you’ve completed this quickstart, how would you like to integrate with GBG GO?
  • Hosted journeys (Low-code): for teams who prefer a low-code integration with minimal frontend work.
  • SDKs: for developers integrating GBG GO into native or server applications using official SDKs.
  • API-first: for developers who want full control with a direct API integration.

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Additional resources