GBG GO is an identity verification platform that helps businesses verify customer identities, prevent fraud, and meet regulations. The platform includes a no-code/low-code canvas known as a for designing . GBG GO also has a robust set of APIs and SDKs for smooth integration into your applications.

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Key features

This section explains the key features of GBG GO.

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Journey builder

Create customer journeys that define the steps and rules for processing verification journeys. These journeys consist of modules that handle specific tasks such as identity verification and fraud detection. You can also choose from a number of available to help you get started quickly.

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Investigation

Review, monitor, and investigate customer identity verification journeys. Data submitted by your end users can be reviewed in the Investigation dashboard.

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Analytics

View performance insights for customer journeys. This feature tracks key metrics, including:

  • Total number of journeys
  • Journey sessions
  • Completed sessions
  • Completion rates
  • Average processing time

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Modules

GBG GO provides a library of verification modules, including, but not limited to:

  • Document and biometrics modules
  • Data verification modules
  • Compliance screening modules

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Routing and decision making

Routing controls how customers move through a journey based on conditions such as verification results, risk scores, or business rules, through the feature. It allows you to define alternative paths and ensure customers follow the correct process.

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API integration

GBG GO provides RESTful APIs that allow you to submit user data for processing and receive verification results. The platform supports:

  • Adaptive data collection: This involves collecting data incrementally based on journey stage.
  • Non-adaptive data collection: This involves gathering all required data upfront.

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Use cases

GBG GO adapts to different industry requirements and regulatory environments. The following examples demonstrate how businesses across three different industries use the platform.

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Online gaming platform

An online gaming platform must follow strict rules for age verification and identity checks. It also needs to offer a smooth onboarding experience for legitimate users.

When new users register:

  • Low-risk users go through basic identity verification.
  • Users from high-risk regions face additional verification steps.
  • Users who fail initial checks are routed to manual review or rejected.
  • Users who pass all verification steps are accepted.

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Financial services and FinTech

A cryptocurrency exchange needs to verify customer identities to comply with anti-money laundering (AML) regulations and prevent money laundering.

They configure a GBG GO journey to:

  • Verify government-issued IDs.
  • Perform biometric checks to ensure the person matches their documents.
  • Screen against sanctions and PEP lists.

The system automatically approves low-risk customers while flagging or rejecting suspicious accounts.

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Healthcare and telehealth

A healthcare platform must verify patient identities to prevent insurance fraud and ensure accurate medical records.

They configure a GBG GO journey that includes:

  • Document verification to confirm patient identity.
  • Age verification for restricted services.
  • Insurance eligibility checks.
  • Biometric verification for sensitive medical information access.

The platform integrates the verification process into their patient onboarding experience using the GBG GO API. Different verification levels are applied based on the type of service requested, with more stringent checks for controlled substances.

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What’s next

Are you ready to get started with GBG GO? Take the next steps.