Manual Review

Pauses journey execution and waits for a human reviewer to submit an Accept or Deny decision. Times out if no decision is submitted within the configured duration. This page documents the Manual Review module, including its variants, capabilities, and the result values it returns.

Manual Review: Manual Review (2-button)

This variant presents the reviewer with two options, Accept and Deny. Journey execution pauses at this module until a reviewer submits a decision or the configured duration elapses. It returns the option the reviewer selected as a zero-based ordinal, which the default outcomes map to an accepted, denied, or timed-out path. Required inputs: Manual review decision.

Capabilities

The module returns the following capabilities.

Manual review decision

Ordinal of the option selected by the reviewer (0-based). -1 = timeout / no decision.

Detail	Description
Type	Integer
Range	-1–1
Default	`-1`

Default outcomes

The module is pre-configured with the following default outcomes, which can be used in evaluation and routing logic within the journey designer.

Outcome	Condition	Description
`Accept`	Manual Review Decision = `0`	The reviewer approved the subject, and the journey continues along the accepted path.
`Deny`	Manual Review Decision = `1`	The reviewer rejected the subject, and the journey continues along the denied path.
`Timeout`	Manual Review Decision = `-1`	No reviewer submitted a decision within the configured duration, so the journey continues without one.
`Error`	default, when no conditions matched	An unexpected error occurred, so the module returned no decision.

Input payload

The following is a sample payload used to submit data to the Manual Review (2-button) module for processing.

JSON

{
  "context": {
    "subject": {
      "identity": {},
      "manualReviewDecision": 0
    }
  }
}

Field	Required	Description
`ManualReviewDecision`	Yes	The reviewer’s decision, as a zero-based ordinal of the option selected: `0` to accept, `1` to deny. `-1` means no decision was submitted.

Sample response

The following is a sample response returned by the module.

JSON

{
  "response": {
    "advice": {
      "manualReviewDecision": 0
    },
    "outcome": "Accept"
  }
}

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Manual Review: Manual Review (2-button)

Capabilities

Manual review decision

Default outcomes

Input payload

Sample response

​Manual Review: Manual Review (2-button)

​Capabilities

​Manual review decision

​Default outcomes

​Input payload

​Sample response

Manual Review: Manual Review (2-button)

Capabilities

Manual review decision

Default outcomes

Input payload

Sample response