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The GBG Go Investigation portal allows you to export all journey sessions that match your filter criteria in a single file. This is useful for offline analysis, auditing, or loading session data into your own analytics tools. Exported files use the JSON Lines (.jsonl) format. You can open them with data analysis tools and programming languages such as Python, but not with Microsoft Excel.

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Before you begin

Make sure that:
  • Your user role has permission to export journey sessions and view journey session details.
  • Session export is enabled for your organisation.
If you don’t see Export on the Investigation dashboard, then contact your organisation administrator.

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Export sessions

To export multiple journey sessions:
  1. Log in to your GBG Go account.
  2. Click Investigation. The Investigation portal opens.
  3. Click Add Filter.
  4. Select a filter option, for example, Name. For the full list of filter options, see Filter sessions.
  5. Click Apply Filter. The session list shows only the sessions that match your filter criteria.
  6. Click Export in the top-right corner of the page. The Export dialog appears. The dialog shows the number of sessions to export, the estimated file size, and the filters that you applied.
Export multiple sessions
  1. Click Export. A progress banner appears at the top of the portal.
While the export runs, the progress banner shows how many sessions have been exported and the elapsed time. You can navigate to other pages in the portal without interrupting the export. To stop the export, click the cancel icon X in the banner. When the export completes, the .jsonl file downloads to your device automatically.
If your export contains more than 20,000 sessions, then it’s split into multiple files, for example, sessions_export_part1.jsonl and sessions_export_part2.jsonl.

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Export file format

To see the structure of an export file, download the sample file below. It contains 42 journey sessions from the preview environment and uses test data only. Download sample export

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Work with .jsonl files

You can inspect an exported file from the terminal on macOS or Linux:
Bash
You can also load the file in Python:
Python

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FAQ

Exporting sessions requires permission to export journey sessions, and the feature must be enabled for your organisation. Ask your organisation administrator to check your user role.
The export follows the data masking rules that apply to your user role. Fields that are masked in the Investigation portal stay masked in the exported file.
No. Journey session data is nested, for example, a session can include several document scans and checks. The .jsonl format keeps the full structure of each session without flattening or losing data.
The progress banner displays an error message with a Retry option. If you close the banner, then you can restart the export with the same filters.