> ## Documentation Index
> Fetch the complete documentation index at: https://docs.go.gbgplc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up routing

> Set up routing in GBG GO to direct customers through different journey paths based on verification outcomes and business rules.

Routing controls how a customer moves through a journey based on conditions such as verification results, risk scores, or business rules. It allows you to define alternative paths and ensure that customers follow the correct process.

Routing helps you:

* Redirect users based on verification outcomes, for example, pass or fail.
* Send high-risk users to manual review for additional verification.
* Terminate a journey if specific conditions are not met.

When you open **Routing** in the **Browse and add modules** section, you will see the **Evaluation** module, which is used to create decision points in the journey.

## Add routing logic to your journey

Routing is not a single module but a category that contains **Evaluation**, which is used to make decisions about where a user should go next. Routing ensures that customers follow the correct journey path based on verification results.

To access routing logic:

1. Open your journey in the journey editor.
2. Click **Browse and add modules** in the left sidebar.
3. Select the **Routing** category.
4. Inside **Routing**, select **Evaluation** and click **Add to journey**.
5. Connect the **Evaluation** module to the previous module.

## Define routing conditions

Routing logic is based on **Evaluation**, which introduces decision points in the journey. You must define conditions that determine when a user follows a specific path.

Routing decisions must be carefully configured to prevent incorrect rejections or allowing high-risk users to bypass verification.

To configure routing conditions:

1. Click the **Evaluation** module inside your journey.
2. Click **Configure decisions** to open the decision settings.
3. Define the possible outcomes by selecting a condition:
   * Verification Passed, for example, "User successfully verified"
   * Verification Failed, for example, "Document check failed"
   * Fraud Score, for example, "User flagged as high-risk"
4. Choose an outcome for each condition:
   * **Accept** – The user moves to the next step.
   * **Reject** – The journey ends for the user.
   * **Manual Review** – The user is flagged for further verification.
5. Click **Save** to apply the routing rules.

## Example use case

A customer submits an ID document for verification:

* If the document is valid, they move forward.
* If the document is flagged as fraudulent, they are rejected.
* If the document is unclear, they go to manual review.

## What’s next?

After setting up routing, you need to configure evaluation rules and publish your journey.

* **[Set up evaluation](/docs/go-v1/platform/journey-builder/set-up-evaluation)** – Learn how to configure decisions inside routing.
* **[Publish journeys](/docs/go-v1/platform/journey-builder/publish-journey)** – Deploy your journey after defining routing and evaluation rules.