> ## Documentation Index
> Fetch the complete documentation index at: https://docs.go.gbgplc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete journey session

> Delete an entire journey session or specific personal data from the GBG GO Investigation portal to meet data privacy and GDPR obligations.

export const VersionWarningBanner = () => {
  const [latestUrl, setLatestUrl] = useState(null);
  useEffect(() => {
    if (typeof window === "undefined") return;
    const {pathname, hash, search} = window.location;
    if (!pathname.includes("/go-v1/")) return;
    setLatestUrl(`${pathname.replace("/go-v1/", "/go-v2/")}${search}${hash}`);
  }, []);
  if (!latestUrl) return null;
  return <div className="not-prose my-6 rounded-xl border border-amber-500/30 bg-amber-500/10 px-4 py-3 text-sm text-gray-800 dark:text-gray-100">
      ⚠️ You are viewing the <strong>GBG GO v1</strong> documentation.
      <a href={latestUrl} className="ml-2 font-medium underline text-amber-700 dark:text-amber-400 hover:text-amber-800 dark:hover:text-amber-300">
        View the latest version (v2) →
      </a>
    </div>;
};

<VersionWarningBanner />

The GBG GO Investigation portal allows you to delete a journey session on demand, without waiting for your automated data retention schedule. This helps you meet data privacy and GDPR obligations, such as responding to a request to erase personal data. You can delete an entire session, or delete only specific categories of personal data.

<Note>
  To delete a journey session, your account needs the delete journey sessions permission. Contact your GBG account manager, or an organization member with admin privileges, if the **Delete journey session** option is not available to you.
</Note>

<Warning>
  Deleting a journey session permanently removes its data, including personal information, documents, and biometrics. You cannot recover deleted data.
</Warning>

## Delete an entire session

Deleting an entire session removes the session record and all of its data.

To delete an entire journey session:

1. Log in to your GBG GO account.
2. Click **Investigation**. The Investigation portal opens.
3. Click either the **Production Environment** or **Preview Environment** tab to select the environment that the journey ran in. For more information, refer to [Investigate overview](/docs/go-v1/platform/investigate/overview).
4. Click the **Session ID** of the session that you want to delete data from. If you cannot see the session, click **Add Filter** to narrow down the session list, then click the **Session ID**. The session details page opens. For more information, refer to [View journey sessions](/docs/go-v1/platform/investigate/view-journey-session).
5. Click **Delete journey session**. The **Delete journey session** dialog appears.
6. Select **Delete entire session**.
7. Click **Delete session**. A confirmation dialog appears.
8. Click **Delete**.

## Delete specific session data

Deleting specific data removes only the categories that you select, and keeps the session record for audit and operational purposes.

To delete specific data from a journey session:

1. Follow steps 1 to 5 in [Delete an entire session](#delete-an-entire-session) to open the **Delete journey session** dialog.
2. Select **Delete specific data**.
3. Select the data that you want to delete: **Personal information**, **Documents**, or **Biometrics**. You can select more than one.
4. Click **Delete selected data**. A confirmation dialog appears.
5. Click **Delete**.

<Tip>
  GBG GO records every deletion in the audit log, including what you deleted and who deleted it. To review this, navigate to the **Audit log** tab. For more information, refer to [View details of a journey session](/docs/go-v1/platform/investigate/view-journey-details).
</Tip>