> ## Documentation Index
> Fetch the complete documentation index at: https://docs.go.gbgplc.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change decisions

> Manually review and override session decisions in GBG GO Investigation, such as changing a rejected session to accepted.

The GBG GO Investigation feature allows you to manually review and manage session decisions. You can change a session decision from rejected to accepted.

A good use case for changing a decision is that for example, you discover a customer journey was automatically rejected due to an error, such as a system malfunction, data source unavailability, or incorrect rule application. You can review and override this decision directly from the Investigation dashboard.

## Change decision from a session details page

Changing a decision from the session details page offers the complete context needed for making decisions.

To change a session decision from a session details page:

1. Click on the Session ID of a session.
2. Review session details.
3. Select a new decision from the list. Default decisions include:
   * Decision: Accept
   * Decision: Manual review
   * Decision: Reject
4. (Optional) Type your note in the **Note** field explaining the reason for the change. The character counter shows how many characters you've used.
5. Click **Change decision** to confirm.

## Change decision from your dashboard

Changing a decision directly from a dashboard becomes helpful when managing high volumes of verifications.

To change a session decision from your main Investigation dashboard:

1. Select the checkbox next to the session in the dashboard.
2. Click **Change Decision**.
3. Select a new decision from the list. Default decisions include:
   * Decision: Accept
   * Decision: Manual review
   * Decision: Reject
4. (Optional) Type your note in the **Note** field explaining the reason for the change. The character counter shows how many characters you've used.
5. Click **Change decision** to confirm.

<Note>
  When a journey is in progress (no evaluation), you can’t change a decision. Wait for the processing to finish before changing the journey decision.
</Note>

<Info>
  Customer verification sessions are subject to an organization's data retention policies. Sessions older than the specified retention period may not appear on the Investigation dashboard.
</Info>